At Easblink Tech, we strive for 100% client satisfaction. This Refund Policy outlines the terms and conditions for refunds and cancellations of our web development services.
Our Commitment
We work closely with you throughout the project to ensure you're happy with the results. Most issues can be resolved through revision and communication.
Non-Refundable Deposit
The initial 40% payment is non-refundable once work has commenced. This deposit covers:
- Project analysis and planning
- Design conceptualization
- Initial development setup
- Resource allocation
- Third-party service setup (hosting, domains, etc.)
Exception: Pre-Work Cancellation
If you cancel before we begin any work (within 24 hours of payment and project approval), you may be eligible for a partial refund minus:
- Processing fees (5%)
- Administrative costs
- Any third-party expenses already incurred
Client-Initiated Cancellation
If you decide to cancel your project after work has started:
- 0-25% Complete: Initial 40% payment is retained. No additional charges.
- 25-50% Complete: Initial payment + 20% of remaining balance is due.
- 50-75% Complete: Initial payment + 40% of remaining balance is due.
- 75-100% Complete: Full payment is due.
Project Abandonment
If you stop responding to our communications for 30+ days, the project will be considered abandoned. You will forfeit the initial payment, and the project will be closed.
Easblink Tech Cancellation
We reserve the right to cancel projects if:
- Client requests illegal or unethical content
- Client is abusive to our staff
- Project requirements change significantly beyond scope
In such cases, you'll receive a refund for unused services (excluding the initial 40%).
When You May Be Eligible for a Refund
Refunds may be considered in these situations:
- Service Not Delivered: If we fail to deliver the project within 2x the promised timeline without valid reason
- Major Technical Failure: If the delivered website has critical functionality issues that we cannot fix within 30 days
- Misrepresentation: If we significantly misrepresented our services or capabilities
- Our Cancellation: If we cancel the project due to our inability to complete it
NOT Eligible for Refund
Refunds will NOT be provided for:
- Change of mind after work has started
- Dissatisfaction with design after you approved it
- Your business needs changing
- Delays caused by your late content provision
- Third-party service failures (hosting, payment gateways, etc.)
- Minor bugs that we're actively working to fix
- Features you didn't request in the original scope
Revision Policy
All packages include unlimited revisions during development. We'll work with you to ensure satisfaction before considering refunds.
How to Request a Refund
If you believe you're eligible for a refund:
- Contact Us: Email easblinktech@gmail.com with "Refund Request" in the subject
- Provide Details: Include your project ID, reason for refund, and supporting documentation
- Allow 3-5 Days: We'll review your request and respond within 3-5 business days
- Resolution: We'll either approve, deny, or propose an alternative solution
Refund Processing Time
If approved:
- Bank Transfer: 5-7 business days
- Card Refund: 7-14 business days (depends on your bank)
- Other Methods: As agreed upon
Refund Amount Calculation
Approved refunds will be calculated as:
- Total payment made
- Minus: Value of work completed
- Minus: Non-refundable initial payment (if applicable)
- Minus: Processing fees
- Minus: Third-party expenses
The following are always non-refundable:
- Domain Names: Once registered, domain fees cannot be refunded
- Third-Party Licenses: Premium themes, plugins, or fonts purchased for your project
- SSL Certificates: Security certificates purchased for your site
- Hosting Setup: Server configuration and hosting account setup
- Payment Gateway Fees: Transaction fees charged by Paystack, Flutterwave, etc.
- Completed Work: Delivered and approved work phases
Payment Terms
The 60% balance is due within 60 days of project completion. This payment:
- Is required for final handover of all files
- Activates your warranty and support period
- Transfers full ownership rights to you
Late Payment
If balance is not paid within 60 days:
- 2% monthly interest applies to outstanding balance
- Website may be taken offline after 90 days
- Legal action may be pursued for non-payment
Balance Payment is Non-Refundable
Once the balance payment is made and project is delivered, it is non-refundable. This includes:
- Post-launch dissatisfaction
- Change of business direction
- Lower than expected traffic or sales
We provide support and maintenance during your warranty period to address any issues.
What's Covered Under Warranty
Instead of refunds, we provide warranty support:
- Bug fixes and technical issues
- Security updates
- Minor content updates
- Performance optimization
- Technical support
Warranty Periods
- Landing Page: 3 months support
- Business Website: 3 months support
- E-commerce: 6 months support
- Custom Web App: 1 year support
Extended Support Available
After your warranty period, we offer affordable monthly maintenance plans starting from ₦15,000/month.
Chargeback Policy
If you initiate a chargeback with your bank without first contacting us:
- Your website will be immediately taken offline
- All project files will be withheld
- Your account will be suspended
- We reserve the right to pursue legal action
Resolving Payment Issues
Before initiating a chargeback, please:
- Contact us directly at easblinktech@gmail.com
- Explain your concern clearly
- Give us 3-5 business days to respond
- Work with us to find a resolution
We're committed to fair resolutions and will work with you in good faith.
While we don't offer a blanket money-back guarantee, we are committed to your satisfaction. We promise to:
- Communicate clearly throughout the project
- Deliver quality work that meets agreed specifications
- Provide unlimited revisions during development
- Fix any bugs or issues promptly
- Stand behind our work with warranty support
Over 100 businesses trust us because we deliver on our promises. Your success is our success.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
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